Refund policy

30-Day Money-Back Guarantee

At Zenvyra, we stand behind our products.
If you are not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged items not due to our error

  • Items returned without prior contact

Return Process

To start a return, please contact us at:

📧 zenvyra.supportofficial@gmail.com

Include:

  • Your order number

  • Reason for return

  • Any relevant photos (if applicable)

Once your request is approved, we will provide return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping costs are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos.
We will resolve the issue as quickly as possible at no additional cost to you.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank

If you still need help, contact us at:
📧 zenvyra.supportofficial@gmail.com

Contact Us

For any return or refund questions, contact us at:
📧 zenvyra.supportofficial@gmail.com